Chat Taxi: Frequently Asked Questions

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

1. What are the hours and days of coverage your company offers?

   Chat Taxi has the ability to monitor your website up to 24 hours per day and 365 days per year. However, the basic pricing packages reflect monitoring for 10 hours per day and 5 days per week.

2. Can you tell me more about your agents?

   Yes. We believe our Chat Agents are what separates us from the competition. Chat Taxi has a pool of over 40,000 agent candidates located across the United States which enables us to profile & select just the right agent team for your website. In addition, 100% of our agents are college educated which can translate into a much higher level of satisfaction and conversion rate for our clients.

3. How will the Customer Service Agents know the required information to help my customers?

   This is a collaborate effort between your dedicated team of Chat Agents and you. Just like any new employee you hire, their knowledge continues to grow the longer they have been with you. The same is true for Chat Taxi agents that are equipped to store growing data on the details of your company, via real-time knowledge base, which is available exclusively to your assigned agents.

4. What type of feedback and reports will I receive?

   Each Chat Taxi customer is supplied no-less-than monthly, a comprehensive duty report on your agent chats and personal transactions. These reports are highly accountable with many data sets that chart site visitor numbers, click paths, live chat and conversions data captured while monitoring your website. The ultimate goal of the reporting is to quickly and easily demonstrate the value our agents are providing to your existing customers and prospects visiting your website.

5. I currently employ my own customer service agents, how would a subscription with your company benefit my company?

   The primary benefit would be the cost savings at our solution saves you money. You would not have to invest or lock your business into more operational overhead by developing out your own live chat service. If your current customer service is utilizing telephony based services - as an outsource, Chat Taxi would be a strategic partner that will expand your capability without overloading or diluting the responsibilities of your current agents.

6. Can I change my subscription terms at any time?

   Yes you can! It is our hope that your online marketing campaigns increases the number of unique visitors into your website. More visitors mean more opportunities to chat, which may dictate that you evaluate and change your monthly monitoring plan. Plan changes may take effect immediately upon notification.

7. How long will it take for you to get my subscription up and running?

   On average, total physical implementation of Chat Taxi service on your website can happen within a few days. But once custom icons are designed and code is inserted into your website, the critical training process and compiling your custom knowledge base may take weeks while on the job.

8. How can I access all of my information? Will I have access to my documents?

   Each Chat Taxi customer is issued a free customer portal on the Chat Taxi website. The password accessible portal is customized for your company and may be accessed any time to retrieve reports, plan type, or payments. To access the portal, have your username and password in hand and click on Portal Login on our home page.

9. How will your customer service agents know if there are potential customers visiting my site?

   At any time of the day or night our software platform sees and charts the unique visitor traffic, page and respective IP addresses while browsing your website. This report is included in the monthly reporting.

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• FAQ